1. Object and generalities
These General Contract Conditions (hereinafter, the “General Conditions”), together with the particular conditions that may be established, regulate the conditions of purchase of products through the retincam.com website (hereinafter, the “Website” or the “Portal”), owned by Ian Roberts. (hereinafter Ret-iN CaM®), with N.I.F. 72489983D, whose registered office is at Avda. del Cid Campeador 100, 6ºC (C.P.: 09006. Burgos, Spain).
2. Information about the products
The photographs, graphic or iconographic representations and videos related to the Products of Ret-iN CaM®, as well as commercial names, trademarks or distinctive signs of any kind contained in the Website, are intended to provide the most information, however, the User must take into account that they have an indicative purpose and, consequently, lack an exhaustive nature.
Ret-iN CaM® reserves the right to decide, at all times, the products offered to Users through the Portal. Thus, Ret-iN CaM® may at any time add new products to those included in the Portal, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions that are in force at that moment.
Likewise, Ret-iN CaM® reserves the right to cease facilitating access, at any time and without prior notice, to any of the products offered on the Portal.
In the event that, due to circumstances of force majeure, a product is not available after the purchase has been made, Ret-iN CaM® will inform the User by email of the total or, where appropriate, partial cancellation of the order. The partial cancellation of the order does not entitle the cancellation of the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the User in accordance with the provisions of these General Conditions.
3. Product purchase system
To proceed with the purchase of the product, the registered or invited User, who must be over eighteen (18) years old, must select the product that he wishes to buy and add it to the Shopping Cart. Once the selection of products to be purchased is completed, the User must click on the “Finish” icon. Next, the products selected for purchase will be indicated and the User must select between sending the products to the address entered in their registration data (being able to choose between any of the addresses contained in their registration data). Finally, the user must click on the “Pay” icon.
The Username, email address and password provided to Ret-iN CaM® are identifying and enabling elements to access and make purchases and are personal and non-transferable. The User's name, password and email address may be modified, in which case the password, Username and / or modified email address will lose their validity.
Once the purchase process is completed, Ret-iN CaM® will send to the email address provided by the User, an email confirming the receipt of the order within twenty-four (24) hours following the completion of the order. The order confirmation sent by Ret-iN CaM® will not be valid as an invoice, only as proof of purchase. The Ret-iN CaM® Customer Service Department will send the corresponding invoice to the User within a period of less than thirty (30) days from the execution of the purchase.
4. Product prices
The prices of the products offered through the Website include all applicable taxes. The shipping costs of the products on behalf of the buyer, will be detailed and broken down in the “Your Cart” section of the Website.
Ret-iN CaM® reserves the right to modify the prices reflected on the Website, at any time. The products will be billed at the current price reflected on the Website, at the time of order registration. Prices may vary from one channel to another of Ret-iN CaM®, there may be, for example, differences between the web price and that of physical stores. There may be promotions that only affect one of the channels. Each channel (store) reserves the right to make its own promotions.
5. Payment of the products
The payment of the price of the goods purchased and the shipping costs, which will appear on the screen, can be made by credit or debit card and through other payment systems indicated at any time on the Website.
To proceed with the payment, the User must follow the instructions that appear on the screen
CAs an electronic payment system, Ret-iN CaM® is attached to the electronic commerce payment gateway. All data provided for this purpose are encrypted under the SSL (Secure Socket Layers) protocol to ensure maximum security.
The User must notify Ret-iN CaM®, through firstname.lastname@example.org any improper or fraudulent charges in the account provided for purchases on the Website, in the shortest possible time, in order that Ret- iN CaM® can carry out the procedures it deems appropriate.
6. Delivery of the products
Ret-iN CaM® undertakes to deliver the products acquired by the User in the purchase process in the shortest possible time, and in any case, within thirty (30) calendar days from the date of formulation of the order. The delivery will be made, at the address indicated for this purpose in the process of registration in the Ret-iN CaM® Store on the web, no products will be delivered in post office boxes or call centers.
Ret-iN CaM® will not be liable for errors or damages caused in the delivery when the delivery address provided by the User does not conform to the place of delivery desired by the same.
7. Return of products
(i) Right of withdrawal
The User will have a maximum period of fourteen (14) calendar days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with the applicable legislation.
Once the period of fourteen (14) calendar days has elapsed, Ret-iN CaM® will not accept returns for withdrawal of product purchases.
In the case of withdrawing from the purchase of a product, the User must contact Ret-iN CaM® by sending an email to email@example.com. You can also use the model withdrawal form that is available here.
In any case, in the case of withdrawing from the purchase, the following requirements must be met:
- The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
- The return to Ret-iN CaM® must be made using the same box or envelope used in delivery or,
- A copy of the proof of purchase and delivery note of the products must be included in the package, which also indicates the returned products and the reason for the return.
Returns of orders must be sent to the address of Ret-iN CaM®, Avda. del Cid Campeador 100, 6ºC (C.P.: 09006. Burgos, Spain). The User will assume the return shipping costs in case of exercising the right of withdrawal.
(ii) Return of defective products
Without prejudice to any other rights that may apply, the User will be entitled to a refund of the price of defective products or products delivered if they do not correspond to the order made by the User. Alternatively to the foregoing, the User will have the right to claim, and be given, an equal product, in perfect condition.
In the cases of return to Ret-iN CaM® of defective products or those that do not correspond to your order, this must be done by the User through the procedure established in section (i) above, although the User, in this case , you will not have to face the costs of returning these products.
As long as the User has followed the procedure established in section (i) above and the requirements established in this section have been met, Ret-iN CaM® will refund the price paid for returned products that are defective or that do not correspond to the order of products made by the User, in accordance with the provisions of section (iii) below.
(iii) Refund of the price of the products to the User
As long as the User has followed the procedure established in this section and the requirements established therein have been met, Ret-iN CaM® will reimburse the price paid by the User corresponding to the products returned. In the event that the return is made in exercise of the right of withdrawal of the User described in section (i) Ret-iN CaM® will not pay or face the costs and / or costs of return.
The User will not be entitled to a refund of the price of returned products that are not in the same conditions in which they were delivered, or that the requirements established in these General Conditions have not been met.
Partial returns of an order will result in a refund of the price corresponding to the product or products actually returned.
Ret-iN CaM® will manage the price return order through the same payment system used by the User for the purchase of the products, within thirty (30) days from the collection of the returned order and once Ret-iN CaM® has verified that the products subject to return meet the requirements established in sections (i) and (ii) above. The application of the refund of the price in the User's account will depend on the bank.
8. Modification of the General Conditions
Ret-iN CaM® reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, as well as the General Conditions. Users will always have these General Conditions in a visible place, freely accessible for any queries they wish to make. Users undertake to read these General Conditions carefully each time they access the store of the Website. In any case, the acceptance of the General Conditions will be a prior and indispensable step to the hiring of any product available through the Website.
9. Communications between Ret-iN CaM® and the User
All communications between Ret-iN CaM® and the User regarding these General Conditions or the acquisition of the products through the Website, will be made in writing and in accordance with the communication procedures established in these General Conditions for each case in particular. For all other cases that are not expressly regulated in these General Conditions, will be addressed to the Ret-iN CaM® address indicated in the First Condition and will be made in writing and by means of a system that allows to prove the content and the reception by Ret-iN CaM® of the corresponding communication.
10. Integrity of the General Conditions
11. Partial nullity
In the event that any Clause of these General Conditions is declared void, it will be withdrawn or replaced. In any case, said declaration of nullity will not affect the validity of the rest of the provisions contained in these General Conditions.
12. Applicable Law and Jurisdiction
These General Conditions are governed and interpreted in accordance with Spanish law.
In the event that any type of discrepancy or claim occurs between the parties in relation to compliance or the content of these General Conditions, the parties agree to submit the decision of the matter raised to the competent Courts and Tribunals in accordance with the legislation applicable.
* This is a translation of the legal documentation written in Spanish. The text with legal value in case of doubt or conflict is the original written in Spanish.